Support Triage Assistant

Support teams spent too much time classifying issues and finding likely fixes.

Project Details

Type

Agentic AI

Solution Focus

An assistant that categorized tickets, suggested responses, and routed incidents intelligently.

Architecture

Classification model, workflow triggers, and approval checkpoints.

Technology Stack

NestJS, OpenAI, workflow agents, Redis

Impact

Accelerated triage and improved consistency in support handling.

Capabilities

Ticket triageRoutingSuggested fixes

Next Step

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