Agentic IT Support Automation

Slow triage and routing for IT incidents.

Project Details

Type

Agentic AI

Solution Focus

Issue classification, root-cause analysis, and routing agents with recommendations.

Architecture

Workflow agents with evaluator checks and approvals; integrated with ticketing.

Technology Stack

NestJS, OpenAI, Redis, Workflow agents

Impact

Lowered MTTR via automated triage and suggested fixes before dispatch.

Capabilities

Workflow agentsRCARoutingGuardrails

Architecture Diagram

Next Step

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