Worker-rendered Project Detail
Agentic IT Support Automation
Slow triage and routing for IT incidents.
Problem
Slow triage and routing for IT incidents.
Solution
Issue classification, root-cause analysis, and routing agents with recommendations.
Architecture
Workflow agents with evaluator checks and approvals; integrated with ticketing.
Impact
Lowered MTTR via automated triage and suggested fixes before dispatch.
Capabilities
- Workflow agents
- RCA
- Routing
- Guardrails
Stack: NestJS, OpenAI, Redis, Workflow agents